Guidelines for Service
The Procedure for servicing timepieces here at Cromsmith Clocks is as follows.
- Movement is dismantled and all parts go through an initial cleaning process
- All Parts are then checked for wear
- The Wheel pivots are then filed and burnished
- Where applicable new bearings are applied to the clock plates
- The mainsprings are taken from their respective barrels, checked for wear and replaced if necessary
- The pallet pads are checked for wear and rectified accordingly
- The clock is then cleaned in ultrasonic solution where applicable and then rinsed
- The movement is then reassembled and clock oil and grease is applied where applicable
- The movement is the placed on test for a minimum of 48 hours before the dial and hands are replaced
- Testing period normally is two weeks to ensure correct timekeeping and that no anomalies are evident
- Once we are satisfied with the performance of the clock, we will make contact with you to arrange collection or delivery
This is a brief resume of the procedure for servicing timepieces here at Cromsmith Clocks. All clock repairs are issued with a full, itemised report on the work undertaken and a copy of which is handed to you for safekeeping.
A full 12 month guarantee is issued on work carried out.
All clock movement should be serviced every 5 years ensuring your clock will be kept in top condition. The reason for this is that oil present in the movement congeals over time and mixes with dust in the air. This forms a grinding paste causing premature wear to the movement which can be very expensive to rectify.
Dial and Clock Case Restoration can also be undertaken. We use local professionals in their field where items are personally delivered and collected.
On no account should spray lubricant ever be applied to the movement.
